Every IRINA VOINEA piece is created especially for you. We only have a limited number of products in stock and we usually begin production only after your order is placed.

This helps us avoid waste and support a more sustainable fashion cycle, while we have created an efficient production flow to make sure you receive your order as soon as possible.

All items are crafted in collaboration with local ateliers and experienced artisans. We keep everything close to home to ensure quality and responsible production.

We always do our best to make sure you receive the perfect fit, and if you need help choosing, you can write to us anytime on WhatsApp or email.

If something feels not quite right when it arrives, we’ll gladly help you find the best alternative — a size exchange, a different model, or a gift card. We’re here for you.

Because each item is made specifically for you, our production and processing time is 5–7 working days. As soon as your piece is ready, we’ll move it to shipping.

If you need to adjust something, just reach out to us as quickly as possible. We’ll check whether your order is still in the early production stage and do our best to assist.

Yes, right after you place your order, you’ll receive a confirmation email with all the details. It’s our way of letting you know everything has been successfully registered.

We use simple, standard shipping fees:
• 20 LEI within Romania
• 20 EUR within the EU
• 50 EUR for Non-EU destinations

We’re happy to offer free delivery once your order reaches:
• 1,500 LEI in Romania
• 600 EUR in the EU
• 1,000 EUR for Non-EU countries

For shipments in Romania, we work with GLS.
For international orders, we use DHL to ensure reliable, fast delivery.

Once production is complete, your package is handed to the courier. Delivery time varies by destination, but we always do our best to make the process smooth and timely.

We don’t accept returns, but we want you to feel comfortable with your purchase. If something isn’t right, you can exchange the item for a different size, a different model, or choose to receive a gift card instead.

For an exchange, we kindly ask that the product is unused, unworn, and kept exactly as you received it. This helps us ensure a fair and quick exchange for you.